Compass Arts POLICIES AND FAQ

Do you allow drop-ins in your classes?
Drop-ins are permitted for classes when space allows and at each teacher's discretion. If a class is preparing for a performance or share of work, drop-ins are typically not allowed. Please call or email enrich@compassarts.org to confirm that there is space to drop in at least 24 hours prior to the class you would like to attend.

If the start date for a class has already passed, can I still join?
Registrations after a class trimester has begun are permitted for classes when space allows and at each teacher's discretion. Registration fees will be prorated for the remainder of the classes in that trimester. Email enrich@compassarts.org to inquire about joining a class after the start date.

Do you offer payment plans for your classes?
Payment plans ARE available and class fees are broken into 3 or 4 automatic monthly payments via credit card over the trimester. The first payment must be made prior to the student joining the class. Email andy@compassarts.org to set up your payment plan. Please note that payment plans come with a $25 setup fee.

Do you offer financial assistance, discounts, or sliding scale options for your classes?
Each year, our community contributes to make our sliding scale assistance program available. If you are interested in a class but the cost is too prohibitive, please fill out our Sliding Scale Assistance form. We will work with as many people as possible to make our programming accessible and if we aren’t able to right away, we will keep your information and reach out as more assistance becomes available.

We also offer a family discount coupon program! Once you have registered for a class for someone in your immediate family during one of our trimesters (fall, winter, spring), you will receive a coupon that gives 10% off every other class you register for in that same trimester for anyone in your immediate family! (May also apply to some workshops and events on a case by case basis.)

How can I support your sliding scale assistance fund?
Your tax deductible donation will be incredibly helpful in providing support to those in our community who want to access our programming but are unable to pay the full amount while also ensuring that we are paying our teachers and staff a living wage. Please visit our donate page to contribute.

What are your cancellation policies?
At CACP, we're always working to maintain accessibility to our programs for our community. We know students and families could find themselves in a situation where they need to cancel a registration. Below are our standard cancellation policies. However, if you find yourself in an unusual situation and would like to discuss an alternative solution, please email us at enrich@compassarts.org and we’ll do our best to find a solution with you.

CANCELLATION POLICIES FOR MULTI-SESSION CLASSES:

• Cancellations made 7 days or more prior to a multi-class series will receive a full refund, minus a 5% transaction fee.
• Cancellations made within 7 days of a multi-class series will receive a credit for a future class.
• Cancellations made after the start of a multi-class series will receive a credit equal to half of the remaining classes up until the halfway point in that class series, after which no credit or refund will be issued.

CANCELLATION POLICIES FOR SINGLE WORKSHOPS OR EVENTS:

• Cancellations made 7 days or more prior to a single workshop or event will receive a 50% refund, after which no refund will be issued.

CANCELLATION POLICIES FOR SUMMER CAMPS:

• Cancellations made by June 1st receive a full refund minus a $75 non-refundable application fee. After this date, refunds will be granted on a per-case basis (in the event of illness or family emergency).

WHY THE $75 APPLICATION FEE FOR SUMMER CAMP CANCELLATIONS?:

• There are several reasons why we charge this fee for summer camp cancellations. Summer camps tend to book up early so cancellations leave us in the position of trying to fill your spot when many folks have already solidified their summer plans. While we do maintain waitlists for our summer camps, the work of reaching out to waitlist members to find replacement registrants can be fairly time-consuming and since we charge significantly less for summer camps than we do for our regular classes there is not much of a buffer there for accommodating changes.

What happens if a class gets cancelled?

• If a teacher is unable to teach a class and we are unable to secure a substitute teacher, we will either offer a make-up class or refund the prorated amount for that class if we are unable to offer a make-up.
• In the case of inclement weather, we’ll run the class online instead of in person.
• We don’t offer refunds or make-ups for classes missed by students. Again, in the case of emergency circumstances, please email us to discuss options.